FAQs - Unthread

Introduction to Unthread

Introduction

Setting Up Your Account

Connecting Channels

Connecting to Slack

Projects & Permissions

Tracking New Conversations

Conversational Ticketing

Approval Requests

Assignment Rules

Bot for Slack & Private Tickets

Editing Conversations in Slack

How Conversations are Tracked

Slack Ticket Intake Options

Ticket Types

Triaging with Your Team

Managing Your Inbox

Managing Your Inbox on the Web

Managing Your Slack Inbox

Tips & Tricks for Managing Your Inbox

Unthread AI

AI-Generated Responses

Automatically Tagging Conversations with AI

Introduction to Unthread AI

Sentiment Scores

Unthread Admin MCP

Unthread MCP

Unthread WebMCP

Workflow Management

Automations

Escalations

SLA Policies

Integrations

Asset Management

HR Platforms

Support Platforms

Task Managers

Canny (Beta)

Google Groups

Hubspot

Microsoft Teams

Okta

PagerDuty

Salesforce

SharePoint

Single Sign-On (SSO)

Vitally

Zapier

Customer Engagement

Autoresponder

CSAT & NPS Surveys

In-Channel Ticket Tracker

Outbound Email Campaigns

Slack & Email Broadcasts

Templates & Canned Responses

Email Support

Email Support

In-App Support

Customer Portal

Embedded Customer Portal

In-App Chat Support

Analytics

AI Analytics

Analytics Overview

Audit Logs

Board Builder

Channel Health Scores

Excluding conversations from Analytics Data

Performance Analytics

Scheduling Emailed Reports

Volume Analytics

API Docs

API Reference

Webhooks

FAQs

Bot & Private Tickets - Unthread

How to Change the Logo and Bot Name for a Specific Team

How to Change the Unthread Application Name in Slack

How to create a Checklist within a Ticket Type

How to Generate a Google Gemini API Key (Service Account Key)

Integrating Customer Portals with Unthread for Ticket Management

Slack Permissions Explained

Snowflake integration: service user authentication and RBAC scoping

Tracking Time Spent by Assignee on Tickets

Understanding Ticket Types, Tags, and Custom Fields in Unthread

Global Workspace Settings

Accounts

Knowledge Base

Knowledge Base Setup

Personal Settings and Notifications

Personal Notification Settings