docs.unthread.io / docs / in-app-support / customer-portal-beta

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• Bot & Private Tickets - Unthread

• How to Change the Logo and Bot Name for a Specific Team

• How to Change the Unthread Application Name in Slack

• How to create a Checklist within a Ticket Type

• How to Generate a Google Gemini API Key (Service Account Key)

• Integrating Customer Portals with Unthread for Ticket Management

• Slack Permissions Explained

• Snowflake integration: service user authentication and RBAC scoping

• Tracking Time Spent by Assignee on Tickets

• Understanding Ticket Types, Tags, and Custom Fields in Unthread

• Global Workspace Settings

• Accounts

• Knowledge Base

• Knowledge Base Setup

• Personal Settings and Notifications

• Personal Notification Settings

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