Knowledge Base Articles

    91 articles

    Showing 1 - 50 of 91 documents

    Access to GCP

    AI Analytics - Unthread

    AI-Generated Responses - Unthread

    Analytics Overview - Unthread

    API Reference - Unthread

    Approval Requests - Unthread

    Assignments, Escalations, and SLAs - Unthread

    Automatically Tagging Conversations with AI - Unthread

    Automations - Unthread

    Autoresponder - Unthread

    Awards and Recognitions for O-1A Visa

    Board Builder - Unthread

    Bot for Slack & Private Tickets - Unthread

    Connecting Customer Channels - Unthread

    Connecting Customer Channels - Unthread

    Connecting to Slack - Unthread

    Connecting to Zapier

    CSAT & NPS Surveys - Unthread

    Customer Portal (Beta) - Unthread

    Editing Conversations (reassign, set priority, add notes, and more) - Unthread

    Email Support - Unthread

    Email - Unthread

    Escalations - Unthread

    Example Brainstorm

    Example PRD

    Example Tech Spec

    Freshservice (Beta) - Unthread

    Getting access to Office365

    Getting started with docs

    Holday schedules & days off

    How Conversations are Tracked - Unthread

    How to Conduct a Test on Our Platform

    How to Configure Elasticsearch

    How to Request Access to Google Cloud Platform (GCP)

    How to Request Temporary Access to Metabase Database in 'prod-mw'

    How to set up SSO

    HRIS & Directory Sync - Unthread

    Hubspot - Unthread

    In-App Chat - Unthread

    In-App Chat Support - Unthread

    In-Channel Ticket Tracker - Unthread

    Introduction to Elasticsearch

    Introduction to Outbounds - Unthread

    Introduction to Unthread AI - Unthread

    Introduction - Unthread

    Knowledge Base Setup - Unthread

    Lost Laptop

    Managing Your Inbox on the Web - Unthread

    Managing Your Slack Inbox - Unthread

    Managing Your Unthread Inbox - Unthread